You have received the survey as an e-mail access recipient: If the link within the invitation leads to a Login-screen in which you have to insert your password only or you are asked to register an E-Mail Access user first, you have received the invitation via E-Mail Access.
Email Invitation
Welcome to the Flexible Survey Invitation Process. The email invitation is the starting point for any new survey request initiated by a customer via the Flexible Survey application.
This email notification is designed to:
- inform you that your company has received a new survey request
- provide important details such as the name and logo of the inviting customer company, the survey title, the deadline, and the identification number
- direct you to begin the survey via a secure access link
If the customer invited you to a single survey, you will receive access only to that specific survey. This access is valid only for the period during which the survey is open. The invitation email will include a generic salutation (e.g., 'Dear Sir or Madam').
It still contains all essential details:
- the name of the survey
- the survey identification number
- submission deadline
- the "Start Survey Now" button
At the bottom, a reminder states that the survey link will expire after the deadline, and that participation is free of charge.
Answering a survey is only possible after clicking on the “Start Survey Now” button included in the email invitation. This step ensures secure and personalized access to the survey platform based on your registration status.
This access process is designed to:
- confirm your identity as an authorized respondent
- guide you to the correct starting point within the SupplyOn survey environment
FAQs
How can I forward the survey to a colleague?
To forward the survey, please open the link and complete the basic registration to access the survey. In the next step you have the possibility to forward the survey. Please note that you can only invite colleagues via email and not existing users. In addition, you cannot edit the survey after forwarding it.
Why was my colleague invited to participate in the survey and not me?
The recipients of the survey are based on the contact information your customer has available from you. Please forward the survey(s) or contact your customer contact if the survey recipients are not correct.
Why are my answers not saved after submitting?
To make sure your data is saved, please wait a few seconds after pressing submit until the "Thank you" page appears.
Why is the survey not displayed correctly?
Please check your popup blocker, delete the cookies and/or close the browser. In case you were previously logged in with another user account, this may lead to a wrong survey view.
The survey is already closed. How can I submit my answers afterwards?
There is no possibility to open and answer closed surveys. To give your customer direct feedback, please contact your customer contact.
We do not want to participate in any survey - How can I make sure that I do not receive any more reminders?
Please open the link and perform a basic registration to access the survey and reject it on the welcome page. Please contact your customer contact if you generally do not want to participate in any further surveys.
Why is the link below the due date in the email received additionally valid for 180 days?
The due date determines how long you can complete the survey. No more data can be submitted after the due date. The link is created generically and is always valid for 180 days, regardless of the duration of the survey.
Who is my customer contact regarding surveys?
There is no specific contact person for surveys. If you have any procedural or content-related questions, please get in touch with your known/usual purchasing contact(s).