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FAQs

Which security standard does SupplyOn offer?

Security and data protection have the highest priority for SupplyOn . We continuously work to maintain our safety standards and to further enhance them in line with the constantly increasing requirements. The current ISO certificates are available on our website: https://www.supplyon.com/en/data-security/ 

The scope of these certificates covers the whole area of IT Outsourcing relevant for SupplyOn as a customer. The data entered in SupplyOn is stored and processed by SupplyOn servers. Messages for customer are sent directly via a secure connection to a server on customer side. SupplyOn follows strict data access principles and implements a delegated user administration concept regarding user management and permission management. The authorization of creating, changing, and deleting users and their master data as well as assignment of user roles is in the hands of the respective company administrator.

The software responds more slowly than usual. What can I do to fix this?

  1. Option: Delete the temporary internet files (Cache) and the cookies in your browser. See also article  
  2. Option: Test the current connection speed between SupplyOn and your computer. A speed test is available for this purpose on the SupplyOn page.
  3. Option: Check whether your settings match the Technical requirements for the use of the platform.
  4. Option: If you have internet access on another computer outside your company, please test the connection speed on this computer. If the performance problems only exist within your company network, please contact your internal IT department.
  5. Option: If you have the opportunity, please log on to another computer within your company network to rule out a local problem on your computer. If the performance problems only occur on your own computer, ask your internal IT for support.

NOTE: Should the performance problems persist despite your efforts, our Customer Support will gladly assist you at any time.

I’m getting a white (blank) page in SupplyOn . What steps can I take to troubleshoot and fix this?

  • Delete your cache and cookies
  • Check the technical requirements or try another, supported browser.
  • Check, if an automated translator is active in your browser and deactivate it.
  • Check if your company uses ZScaler .
    1. Login to SupplyOn and open " SupplyChainCollaboration "
    2. Press F12 to open the "DEV Tools" of your browser
    3. Open the tab "Network" within the DEV Tools
    4. Open "Purchase Orders" or "Delivery Instructions" to load the white page
    5. Click on the red message and open your "Header" Tab  

The Navigation Menu is not visible. What should I do to fix this?

You may see a warning that your browser is blocking certain functionality.
This usually happens when your browser’s security settings block essential cookies required for SupplyOn navigation.

Option 1: Try a different browser
Use an alternative browser such as  Google Chrome or Microsoft Edge , which typically work well with SupplyOn .

Option 2: Adjust Firefox Tracking Protection
If you’re using Firefox , you can allow navigation features by disabling Enhanced Tracking Protection for this site:

  1. Open the page where the navigation is missing.
  2. Click the shield icon in the Firefox address bar.
  3. Turn off Enhanced Tracking Protection.
  4. Learn more here: Firefox Enhanced Tracking Protection

After applying one of these options, refresh the page — the navigation should now appear.

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