How can the SupplyOn contract be terminated?
Please send us a signed document via the contact form at least three months before the end of the contract year – including company name, date, and contract number.
If you are registered with SupplyOn as a Company Administrator (user role CompanyAdmin ), a simple message with this information is sufficient. A signature is not required in this case.
How can SupplyOn connections or services be terminated?
Please send us a signed document via the contact form – including your company name, date, contract number, and the connections or services you wish to terminate.
If you are registered with SupplyOn as a Company Administrator (user role CompanyAdmin ), a simple message with this information is sufficient. A signature is not required in this case.
Is immediate termination of the SupplyOn contract possible?
Please let us know the reason for your early termination.
If your business relationship with your customer has ended, we also require a confirmation from your customer along with the contract number.
How can a termination be withdrawn?
Please send us a signed document via the contact form , including the contract number and the connections for which you would like to withdraw the termination.
If you are registered with SupplyOn as a Company Administrator (user role CompanyAdmin ), a simple message with this information is sufficient. No signature is required.
When is the termination confirmation sent?
The termination confirmation is sent once your request, and all required documents have been reviewed.
You will receive the confirmation via email through our ticketing system.
When will terminated SupplyOn connections be deactivated?
The termination takes effect at the end of the contract year.
If you are logged in as a Company Administrator (user role CompanyAdmin ), you can view the deactivation date under:
My SupplyOn → Administration → Contract & Invoice