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Edit 8D Plus (for supplier)

Ishikawa, 5-Why

  1. Click in step D4 on the “Add extended error analysis (Ishikawa, 5-Why)” link.
  2. Enter the potential root causes for the “Non-Detection” and “Occurrance” categories. Click on the corresponding tabs to do this.
  3. Via the dropdown menu specify in the “5-Why analysis” column whether or not the potential root cause is “relevant” or “not relevant”.
  4. If the potential root cause is relevant, click on the “Add 5-Why” link.
  5. Complete the “Why” questions.

Edit response (for customer)

  1. Click on the “SupplyOn Services / Problem Solver” menu item. SupplyOn now shows you the Problem Solver.
  2. Click on the title of the complaint for which the supplier has set a response. You recognize changed complaints by the last editor, the status information or the date of the last change.
  3. Click on the “Supplier response” tab.
  4. Click on the supplier’s entries to call up the detail data and to review the supplier’s 8D report.

Add complaint (for customer)

  1. Click on the “SupplyOn Services / Problem Solver” menu item. SupplyOn now shows you the Problem Solver.
  2. Click on the “Create complaint” button.
  3. Enter the data for the complaint on the customer complaint tab. Enter the supplier’s name directly in the “Supplier” entry field or search for a supplier.
  4. Specify the type of the supplier response under “Response type”. Activate the “Request 8D Plus” checkbox if you require an Ishikawa, 5-Why or Drill-Deep and Wide analysis.

Bosch information

The “Completed by supplier” status and “Closed by supplier” status are not available to the supplier with complaints from Bosch.

It is possible for the supplier to reject the complaint. However, after rejection this status will not be displayed. The rejection information will be transmitted to Bosch as text.

Every 8D report sent by the supplier to Bosch is checked by Bosch.

Bosch information

Status changes are made by Bosch as follows:

Open by customer

Bosch requests a revision of the action/root cause. If all actions of an already transferred area, e.g. D3, are in the “Open by customer” status, the supplier cannot send any update of the 8D report to Bosch. All actions must first be revised by the supplier.

Accepted by customer

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