Get started

Resetting a password

  1. Select the “Administration / User administration” menu item.
  2. Select the “My work area” tab. Click on the “Reset password” link under “Quick and easy” on the right-hand sidebar.
  3. If you cannot see the desired user in the list, enter the name, user ID or e-mail address of the user in the search field and then click the “Search” button.
  4. Select the desired user.
  5. Click on the “Reset password” button below the list.

Creating a user account

  1. Select the “Administration / User administration” menu item.
  2. Select the “My work area” tab. Click on the “Create user” link under “Quick and easy” on the right-hand sidebar.
  3. Enter the master data for the new user account. Click on the “Next” button.
  4. Now assign the necessary roles and authorizations. Click on the “Expand” link if you want to display the roles for a service category. Select the checkbox to assign the appropriate roles to users. Click on the “Next” button.

Locking user accounts

  1. Select the “Administration / User administration” menu item.
  2. Select the “User management” tab.
  3. If you cannot see the desired user in the list, enter the name, user ID or e-mail address of the user in the search field and then click the “Search” button. Select the user ID(s).
  4. Click on “Lock users” in the “More” drop-down menu below the list.
  5. Enter comments for the users in the window and click on the “Lock” button.

Unlocking a user account

  1. Select the “Administration / User administration” menu item.
  2. Select the “My work area” tab.
  3. In the “Unlock locked users” box, click on the “Show all” link.
  4. Check the selected users. Enter a comment (optional).
  5. Click on the “Unlock” button.
  6. SupplyOn sends e-mail notification to the user's e-mail address. Any comment you have entered will also be shown there.
  7. You have unlocked the user IDs.

Notes on user accounts

Every user of SupplyOn services has a unique user ID. For security reasons, user accounts are only valid for a limited period of time. Users have to change their passwords every 90 days. A user account that has not been used for longer than a year or for which an incorrect password has been entered more than six times is automatically locked.

Video quick reference guide

The fastest introduction: The quick video guides show you how to get started in just a few minutes. Click on a video and sit back.

MP4
2:49
English
Video
Problem Solver
MP4
Complaint handl...
Complaint handling for suppliers

Here you find out how to handle claims based on the 8D principle in the SupplyOn Problem Solver.

Problem Solver
MP4
2:49
English
Video
Problem Solver
MP4
Complaint handl...
Complaint handling for suppliers

Here you find out how to handle claims based on the 8D principle in the SupplyOn Problem Solver.

Problem Solver
MP4
2:49
English
Video
Problem Solver
MP4
Complaint handl...
Complaint handling for suppliers

Here you find out how to handle claims based on the 8D principle in the SupplyOn Problem Solver.

Problem Solver

Edit complaint (for supplier)

  1. Click on the “SupplyOn Services / Problem Solver” menu item.
  2. Click on a complaint’s title to edit it.
  3. You edit the 8D report requested by your customer on the “Supplier response” tab. First enter the general information on the 8D report in the “Basic data” area.
  4. Click on the “Add team member” link to specify the team and select a team member as team leader.
  5. Click on the “Add actions” link in step D3 to add a new action. Click on “OK” to accept.
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