What could be the reason that the status of a document package cannot get set to 'accepted'?
Example: Most of the documents within a document package have been accepted but one of them has been rejected (missing attachment).
When trying to set the package in total to 'accepted' an error appears.
Solution: It is not possible to set the status to 'accepted' when one document within a package has been rejected. It can only be accepted if all documents within the package were accepted.
Please get in contact with your customer in order to have the response status reset.The customer has to resent the document package.