In the event of performance problems, it is recommended that you clear the cache and cookies of your internet browser.
(In newer browser versions you can clear them with the key combination "Ctrl + Shift + Del")
Google Chrome:
- On your computer, open Chrome.
- At the top right, click More (three small dots)
- Go to History and then click again on History.
- On the left, click Clear browsing data.
- Select how much history you want to delete.
- Tick the boxes for the info that you want Chrome to clear, including Browsing history.
- Click Clear data.
Mozilla Firefox:
- Click on the library button (4 books) in the top right corner and select "History".
- Click on "Clear Recent History".
- Make sure the options
- cookies
- cache
are checked and click on "Delete now".
You will then receive a message that the history has been deleted.
Microsoft Edge:
- Select Settings and more > Settings > Privacy and services.
- Under 'Clear browsing data', select 'Choose what to clear'.
- Choose a time range from the Time range drop-down menu.
- Choose the types of data you want to clear. For example, you may want to remove browsing history and cookies but keep passwords and form fill data.
- Select 'Clear now'.
NOTE: Browser updates may change the settings pathway described here. If this is the case, please use the help function of your browser.